What Greenwich Homeowners Say About Level Two Chimney Greenwich
Reviews matter in chimney work because the problems we find are usually invisible to the homeowner. You can’t see a cracked flue liner from your living room, and you shouldn’t have to take anyone’s word for it without documentation. That’s why every Level Two Chimney Greenwich job since 2009 has ended with a photo record in your hands. The reviews below come from Greenwich homeowners who hired us to clean, repair, or rebuild, and who walked away with written prices before work started and camera evidence when it was done. Corrine Halstead, Owner, reads every single one.
Recent Reviews
“They found a crack in my flue liner during what I thought would be a basic sweep. Instead of pushing a full rebuild on the spot, the tech showed me the camera footage, explained that it could wait until spring if I stopped using the fireplace for the season, and gave me a written quote for the liner work. Nobody had ever told me I could wait on anything. That honesty got them the liner job in April.”
Roger D., Cos Cob
“Second chimney company I called after a ‘big name’ outfit quoted me $4,800 for a new liner. Level Two came out, ran the camera, and showed me the liner had surface creosote but no structural damage. A sweep and a crown seal later, I paid under $600. They even matched their written estimate to the penny. The photo report went straight into my home file.”
Cedric H., Old Greenwich
“Our chimney cap had rusted through and birds were getting in. They replaced it with a stainless cap, sealed the crown, and texted me photos of the old cap, the new cap, and the sealant work before I even got home. The written price they gave me at the door was the exact price on the invoice. That’s how it should work.”
Whitney S., Riverside
“Called on a Wednesday because I smelled something odd near the fireplace. They booked me for Friday, showed up in a marked truck, and the tech was in uniform with his license number on his shirt. He found Class III creosote, which he explained is the glazed, tar-like buildup that’s the hardest to remove and the most likely to catch fire. Two hours later it was gone, and I had before-and-after photos.”
Heather K., Byram
“We bought a 1920s colonial in Greenwich and had no idea when the chimney was last touched. Level Two did a Level 2 camera inspection, which is the NFPA 211 standard for a home sale or a change in ownership. The tech walked me through every frame. Found spalling on the exterior brick, explained it meant moisture had gotten in and was now freezing and popping the brick face, and gave me a written repair scope. No pressure, no upsell, just facts.”
Roger D., Glenville
“I’ve used chimney companies before that left soot dust on the mantel and a vague receipt. These guys laid down drop cloths, ran a HEPA vacuum, and handed me a documented photo record of the smoke chamber, the damper, and the flue after the sweep. Clause 4 of their Haven Standard, they said, requires the photo record on every job. It’s the first time I’ve ever been able to verify a chimney was actually cleaned.”
Cedric H., Cos Cob
Why Customers Trust Us
Every review above points to the same three things. First, the written price before work starts. It’s Haven Standard Clause 1, and it means you’ll never get a surprise invoice after the tech is already on your roof. Second, the documented photo record on every visit. We’ve been running that practice since 2009, and it became Clause 4 of the Haven Standard because customers kept telling us it was the thing they valued most. You see what we see: the creosote class, the liner condition, the crown integrity, the smoke chamber. Third, the 365-Day Done Right Promise. If it’s not done right, we make it right. Not a pro-rated refund, not a service credit a year later. We fix the work. We also offer a Free Second Opinion on any written estimate you bring us from another chimney company in Greenwich. Bring us the quote, and we’ll tell you what’s actually needed and what isn’t, in writing, with photos to back it up. If you’re looking for a chimney sweep, an inspection, or a repair estimate in Greenwich, call (516) 399-5497. A live person answers, 24/7, and you’ll have a written price before anyone starts.
Written by Corrine Halstead, Owner at Level Two Chimney Greenwich, serving Greenwich since 2009.